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Bought a Ford Flex from Mike at Kitchener Ford, he is one of the best sales person you can deal with. Had a small issue with it less then a week later. Scott the General Manager and Mike went all out to resolve the issue right away without any expense out of my pocket. Great people with amazing vehicles at this lot. If you want excellent service and a vehicle at a great price, go and see them, you will not be disappointed.
I hit a pole in a drive through and scuffed my bumper :( I was driving by Kitchener Ford and realized that they had a body shop, i went in to inquire about how much it would be to get it fixed. The guy working there walked out with me and said "oh that's nothing, ill fix that for you right now" Came back out with a rubbing compound and got the scratch out! and didn't charge me a thing! Amazing service there! Would recommend to everyone! And the best part, I don't even drive a ford! Just goes to show how amazing they really are there!
The service was excellent when dealing with my 2014 Focus in for repairs, every repair was done in a timely manner, and the shuttle service driver was super friendly! Update - Had to wait about 20 minutes for a shuttle on my last visit, driver still very friendly & engaging. Was missing the bottles of water in the fridge though, but good work on being enviro friendly and having a water cooler instead!
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