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I must say I am so thrilled with my new (previously owned) 2014 Ford Escape Titanium Kitchener Ford have the friendliest most knowledgeable staff I have ever met! The entire experience was so fun especially with David Slessor as my sales representative. David was always available when I called and even called me back after hours from his private cell! I'd also like to thank Sandy in the financing Dept as she made the experience stress free! The entire Ford Kitchener staff are always smiling and eager to help. I've never seen such an amazing team. I can't thank them enough. I highly recommend...........
I repaired my truck there and I really like there new system. When you drop off your vehicle you receive text messages to update you on your vehicle. I also like the shuttle that they provide. It makes it more convenient and I didn't wait much to get a ride to and from work. I got to meet the owner of this dealership (Andrew), he is an awesome person. He extremely care about his customers. I had some problems after some repairs done on my truck, he personally talked to the service manager and the advisor to make sure they addressed my concerns. Great job Ford employees...👍 I recommend this...........
Bought a Ford Flex from Mike at Kitchener Ford, he is one of the best sales person you can deal with. Had a small issue with it less then a week later. Scott the General Manager and Mike went all out to resolve the issue right away without any expense out of my pocket. Great people with amazing vehicles at this lot. If you want excellent service and a vehicle at a great price, go and see them, you will not be disappointed.
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