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I would give this dealer FIVE STARS for their service. I recently purchased a 2012 F-150 and Sue Pelley at the Dealership worked out a great deal for me! Sue was very accommodating and went above and beyond my expectations in terms of ensuring I was happy with my new vehicle purchase. Also wanted to make note of their excellent service department, especially my experience with Matt Chan. Matt has gone out of his way to time and time again to provide me with the best customer service. Overall, this Ford dealer is top notch! I would definitely recommend purchasing a vehicle through them!
Had some ice get into the heater fan of my 2016 transit. pulled into Kitchener ford. Friendly service advisor (I forgot his name - sorry) offered myself and my van a nice warm spot to defrost! While wandering the showroom enjoying my complimentary hot chocolate many of the sales staff were friendly and helpful. I look forward to future service visits!
I just purchased a 2017 Ford Edge titanium model. From the second I walked in the door to the moment I had my keys in hand and sitting in my new vehicle, I was treated as a part of the family. This is my first Ford. Finding the right vehicle was what Sue Pelley made her mission. She didn't sell me on the most expensive car in the lot. She asked a ton of questions in an effort to uncover my needs first and then once she figured that out, we went through my "wants" list. After choosing the Edge, I felt like a I was hand delivered to Sandie McGill, the financial services manager who then went...........
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