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The staff at Kitchener Ford our amazing. They go the extra mile to make sure you get what you are looking for. Thom Bryson is outstanding in his knowledge about Ford and making sure you get the deal and vehicle u are looking for. This is the 3rd vehicle we have purchased at Kitchener ford from Thom. I will recommend Thom and Kitchener Ford to anyone and everyone looking for a new Ford. They also have a great service department. Kitchener ford has always gone out of their way to make sure that we have been taken care of. This is the kind of customer service that is missing in most businesses these...........
We recently went to Kitchener Ford and purchased a 2015 Ford Edge. We were very happy with our experience at Kitchener Ford and especially with our salesperson Sue Pelley. We bought our last vehicle from Sue, and we drove all the way to Kitchener from Brantford to have her help us again. She was very friendly and knowledgeable and we couldn't have asked for a better overall experience.
I only gave them 4 stars instead of 5/perfect; otherwise, they'd become obnoxious. As it goes, I'm glad I got to deal with Andrew and Mike because they both have gone out of their way to ensure I'm one happy customer. Quite an accomplishment considering I wandered into their showroom more out of resignation than anticipation. I originally wanted a fun vehicle with good utility - a 4 door Jeep Sahara. When I discovered it had poor towing capabilities for it's outrageous price, I relented and decided on a pick-up; all utility but no fun. As luck would have it, a mint condition 2010 Explorer Sport...........
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