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I'm pleased with the experience. I bought a 2017 Flex today, and Michael was very nice, and quite helpful. I noticed some clear coat peeling on the car, (its used), and the manager came out and said 'if the warranty doesnt cover it, we will.' They also replaced a cracked interior panel, for free. It's a level of service that you don't expect going to a dealership. I will definitely go back when I'm looking for another car. Great experience.
Love Kitchener Ford! They strive to make car ownership so easy and stress free. My experiences right from point of sale have been amazing! My sales rep, Bryan, was patient, honest and found me the perfect car. The service department accommodates my insane schedule and Michelle is so upbeat and cheerful. Lyle in the shuttle department is a gem of a gentleman! I always feel like I am visiting friends when I visit Kitchener Ford! Thank you and well done!
This dealership employs a guardian angel and her name is Alyssa! I locked my keys in my car tonight while out with my pregnant wife and 1yr old daughter. After a little persistence I was able to speak to Alyssa. She verified my information and was able to provide me with the door code. Huge relief that she was able to help me!
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