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I bought my F 150 from Kitchener Ford in 2016. My sales person was Andrew Thibaudeau. He went above and beyond to find me the truck I wanted. The truck has been great! I had it serviced for the first time last week for some minor issues. The service department was fantastic from start to end. I had my truck back the same day! Keep up the great work, it’s hard to find a company these days who’s focus is still customer service!
This is my second experience at Kitchener Ford and for the second time I have been pleasantly surprised and humbled by all the staff I’ve encountered during both experiences. My first experience comprised of the BEST deal I ever got for a new vehicle! From the honesty and hospitality of the sales team to the accommodating and respectable management team, I climbed aboard the best fuel efficient truck I have ever driven! The second experience is as much of a success as the first! I have met more genuine people who I have become even friends with and I’m honoured to be part of the ‘Built Kitchener...........
I'm pleased with the experience. I bought a 2017 Flex today, and Michael was very nice, and quite helpful. I noticed some clear coat peeling on the car, (its used), and the manager came out and said 'if the warranty doesnt cover it, we will.' They also replaced a cracked interior panel, for free. It's a level of service that you don't expect going to a dealership. I will definitely go back when I'm looking for another car. Great experience.
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