Welcome to the Kitchener Ford review page. Here we like to highlight the experiences that people just like you had at our fantastic dealership. Whether you’ve been to Kitchener Ford before or are looking forward to your first visit, we are eager to serve you in the best way possible to ensure that when you leave you will be looking forward to the next time and appreciate why we’re at the top of the dealerships in the area. Have a fantastic day and we hope to be able to provide you with the information, the vehicles, and the experience to make your life even better than when you met us.

Customer Reviews

Traded in my Dodge Caravan at Kitchener Ford for an SUV through Fred Randell, who is absolutely amazing! He made the trade-in process and looking for a newer vehicle for me painless and easy. He helped me decide between two different SUVs and gave me great advice when choosing one over the other. I trusted his advice and am pleased to say I LOVE MY NEW VERACRUZ. Alyssa made the signing of the dreaded paperwork a breeze and her fun personality was a breath of fresh air. My experience at Kitchener Ford was great!

Crystal O.

Over the past six months, my wife and I had visited dealerships of every stripe which carried an SUV in their product line. When I say every, I mean every one that we could research, look at and test drive. As I had never previously owned a Ford product in my 50 years of car ownership, Ford was the last dealer we visited. Ironically, Kitchener Ford was very close to home. The Ford Escape was the line that we wanted to investigate.

We didn’t know what to expect, but were more than pleasantly surprised by all people that we dealt with at Kitchener Ford. Our first contact, Andrew Thibaudeau was very engaging, knew the product and was very helpful in explaining and narrowing down the desired components and putting together a priced package. Took us for a test drive and treated us like his only customer – which might have been true at the time – but he made us feel good about Ford.

Took a breather to take a last look at one other competitor and returned to Ford for another test drive. It was Andrew’s day off so Cam obliged and took us out for a spin. Again we were appreciative of his candour in explaining little details about the vehicle to us.

Came back a few days later to ask a few more questions of Andrew and finally bought the Escape. Andrew then passed us on to Pat Thompson to go over warranty options. Pat explained the warranties in detail and answered any questions we had and in fact answered more questions in subsequent follow-up visits.

In summary, all three people that we dealt with had superb people skills, were knowledgeable about the product, were very accommodating and are a feather in the cap of Kitchener Ford.

Ron E.

We recently bought a car from Kitchener Ford. We worked with Bobby Gasselle (Truck Sales and Leasing Specialist). He was helpful, knowledgeable and very friendly. He certainly went above and beyond our expectations. We look forward to working with him again. Overall, we found all the staff to be very courteous and our purchasing experience was excellent. I would certainly recommend Kitchener Ford.

Ashley M.

Thanks to Cam Rosenborough, Sales Rep at Kitchen Ford for the ‘over the top’ service provided on our purchase of a 1011 Flex, earlier this month. We are loving the car. It took us down East with the ‘promised’ 8 lL per 100 km rating and rode like a charm.

We especially appreciated the fact that Cam went out of his way to make the deal happen without the two of us ever meeting. That he picked up my partner in Brantford so that she could complete the paperwork and drive the Flex home the 435 km home, was truly ‘beyond the call.’

Not only was his pre-sale service exemplary, but he got back to us with the keyless lock entry number and worked out the satellite radio details while we were on route to N.S., swiftly and oh so painlessly.

Cam gets our highest recommendation.

Thanks again.
Cam and Donna, Lanark, ON

Cam A.

I was in the market for my first vehicle and Fred Randell from Kitchener Ford made the experience an enjoyable one! I didn’t feel pressured into purchasing a vehicle that was not within my price range. Fred made vehicle shopping fun and took away the stress of selecting the right vehicle. My parents even said they had never had such a good experience with a salesperson in all their years of buying and leasing cars. Fred had us laughing the entire time we were there which was nice considering how intimidating it can be getting your first car. All in all it was a great experience! Fred, and everyone at Kitchener Ford, made buying my first car a very memorable experience and a fun and easy one!

Kathleen M.

Our sales man Nathan was great, he is a straight to the point get you the best price right away kind of guy. I would highly recommend someone go to kitchener ford and buy their vehical there…..

Very proffesional staff…

Steve D.

Our recent experience with Kitchener Ford was refreshing to say the least, after previous dealings with other dealerships in the area that were not so positive. We highly recommended Kitchener Ford (professional, not pushy, treat you with respect).

Cam Roseborough was our Sales Consultant – he is the best. Cam found the exact vehicle we were looking for and was very patient. Cam’s your guy. We’d like to thank Cam for all of his hard work on our behalf. We love our Focus SE.

Thanks also to Scott Metcalfe and Daniel Beshara.

D M.

We found Bobby Gasselle (Truck Sales and Leasing Specialist) to be friendly, courteous, helpful and knowledgeable about the Ford Edge which we purchased. The vehicle was parked outside the day we picked it up. While we were finishing the paperwork it started to rain and Bobby, being a true gentleman, went out in the heavy rainfall to bring the Edge into the Service Bay so that we would not get wet when we left. He is a definite asset to Kitchener Ford. We found all the staff to be courteous and helpful.

Robert S.

I have dealt with Kitchener Ford for many years and have always been happy with the service of my mechanic, Shawn, he is the best in the business! When I was looking for a new car Kitchener Ford was my first and only choice, I recently purchased a 2014 Escape and was not disappointed!! I was very pleased with thecontinued service! Bobby made the overall experience outstanding! He is knowledgable, friendly, professional and personable! I highly recommend seeing him for your next purchase!

Anne-Marie S.

Just financed a 2011 Ford Ranger Sport with Thom Bryson. Had an awesome experience. Very down-to-earth staff! Felt respected and ‘taken seriously’ – which is hard to come by – being a young man. Big thanks to Thom for the guidance and the experience. Enjoying my vehicle very much!

Ajay A.

Kitchener Ford is the place to be for your next purchase,I was very pleased with the service and knowledge of Andrew Thibaudeau,i know a lot about the ford brand and he was very helpful.Iam happy with my purchase of a 2014 Ford Fiesta,1.6l,auto. sofar a very good car.gas milage is very good with my driving style 36mpg avg. the best i seen was 52mpg,awsome!!!!.thanks Andrew and the team at Kitchener Ford.

john W.

Excellent service. fast friendly, our sales man Andrew was very helpful got us a good price on a 2014 ford focus se , thanks to everyone at Kitchener ford.

mohamed T.

Kitchener Ford is really the only place you should be looking at to buy a Ford. I made the drive from Burlington upon a recommendation from a friend and can’t stress enough how worth it it was. They treat you with the utmost respect and transparency, heck, it doesn’t even feel like a car dealership (and I mean that in a good way)!

I had the misfortune of dealing with a multitude of other shady and/or high pressure dealers in the area, and the complete opposite was true with Kitchener Ford. Andrew runs a fantastic business and took care of me personally, along with Bobby (who is absolutely fantastic and easily the best car salesman I’ve had the pleasure of dealing with). Together, they made my car buying experience hassle-free, no pressure and, most importantly, easy. I purchased a black Fiesta ST and traded in an older truck. Not only did they give me top doller for my trade in, based on local dealer auctions and current value around the area, but, being a young buyer, they were also extremely flexibile and patient in catering to my exact needs with the Fiesta and my specific purchase. I could not recommend enough, and will be making the drive to Kitchener for all my oil changes, services, and future Ford purchases. Thanks again Bobby and Andrew! I’ll see you soon.

Stefan G

Just bought a car from Kitchener ford, sales man was John Morrissey, was so pleased with the service! did not feel pressured at all. i will definitely be a return customer. thanks!

Stephen M.

Great experience with a young and up and coming sales person Andrew T. I purchased a 2006 F150 FX4 which is the truck I was looking for along with excellent value that they offered. I enjoyed working with Andrew he was very professional through the entire deal , my experience with Mike C the sales manager was also pleasant and he stood by his word in getting any concerns I had with the truck repaired before I picked it up , keep up the great work guys when my wife is ready I am sure we will be back for her new vehicle GO FORD.

Bob C.

John was so easy to deal with, very kind, friendly, paid attention to every detail. Returned all calls within an hour, made sure we got exactly what we were looking for. The car was so clean when we picked it up. I have purchased cars from other dealers and at the time of delivery the car was a mess and with John taking care of me from start to finish. He made sure the car was in the best condition possible, for that I was very happy. He did everything possible to help me get the vehicle we were looking for. I am very satisfied and would recommend Kitchener Ford to anyone looking to buy a vehicle and we will definitely return for all our vehicle needs in the future.

John also took the time to show us all the key features of my new vehicle. Lane departure and Autopark will make my life so much easier. Overall the experience was wonderful and John is a keeper, a great salesman, and now I can say a friend, he treated us like family and nowadays it’s hard to find any sales person that’s willing to give you 100%

Yonathan L.


patricia M.

Came into Kitchener Ford specifically looking for the 2014 Ford Fiesta. Spent a lot of time checking out the sedan and the hatchback, and was allowed to sit in the lot playing with the features at length (pairing Bluetooth, making calls, learning voice commands).
Was very happy with Mitch James’ help along the way. Even though I came in after doing a lot of research and previous test drives Mitch was knowledgeable, friendly and helpful. Even after picking up the car, Kitchener Ford makes itself a resource for questions, information and maintenance.

Looking forward to the next 4 years with the new Fiesta!

Ian V.

I brought my Mom to Kitchener Ford back in Feb and she was nervous about getting a new truck. The salesman ( Bobby Gasselle ) was so helpful and made my Mother feel very comfortable buying. It takes a lot to get my Mother to feel excited and comfortable to go and make a purchase like this. She is 60yrs old and this was her first purchase ever with new cars, so I wanted to thank Bobby for all the help and making this easy. As a matter of fact I will be coming to get my truck from Bobby Gasselle when I’m ready :)

Thanks again Kitchener Ford for the great customer service.

Terry G.
Karen G.

Trisha G.

Probably the best experience i have had buying any car. John Morrissey Sold my parents a Ford F-150, and offered competitive pricing. He sold us our brand new F-150. in the end when we did a walk around there was a bit of small wax dots left on the car (We thought they were scratches) and got the detail guy to come out to take a look at it and got it done. All around he made the sales very easy for us to accept. He was willing to spend time to collect different prices and options for us. all around great guy and easy to get along with.

Willie Y.

After careful consideration and a test drive or two; our new Ford Escape is the best decision that we made. Bobby Gaselle was the best person to *get the job* done for me when I had a few requests. He was able to get me exactly what I wanted AND in less than 48 hours. We have been loyal Ford customers for years, and have complete trust in the Ford team at Kitchener Ford. A special thankyou to Elysa for making the *money* part smooth, and let’s not forget Tracey in the Service department, who always makes our service appointments all that more special. GO TEAM Kitchener Ford!!!


From the minute I walked in the door, everyone at Form helpful, friendly and overall excellent to work with Thanks to a great staff, John, Danielle and Alyssa, who worked extra hard to fast forward processes and get me in my new car in 2 days.Thanks everyone! I highly recommend Kitchener Ford

Cristina W.

My husband and I just purchased a brand new Explorer from Kitchener Ford. We have been Honda fans for years and took a chance to see what Ford could offer us. We were very pleased with our experience at this dealership. We got a quick and detailed response from Andrew ,the manager, when we first inquired about the car and he set us up with Mitch James, who was an enthusiastic and easy-going salesman. He provided us with personal and committed service. He was not pushy even though he knew we were interested in other cars. In the end, we had it narrowed down to two cars and the service at Ford help make our decision.
Mitch was extremely helpful with all our requests and needs right until we picked up our car. Even the day we picked up our car, everyone at the dealership was super friendly and accommodating. It was truly a great and enjoyable experience (not many people say that about buying cars). Thanks so much, Mitch and Andrew! We are loving our Explorer!

Quan R.

I had the pleasure of buying a new F150 from Mitch James. This is my third vehicle I have purchased and by far the best experience I have ever had purchasing a vehicle. In the past purchasing a vehicle has been extremely stressful and left a sour taste in my mouth. Almost all the previous dealerships I have purchased a car from I have always dealt with the typical greasy car salesman

Mitch is the furthest from this, not only was he extremely helpful, he wasn’t the typical pushy sales person he didn’t follow the typical car salesman handbook, he allowed me to look at the truck, tests drive it, and go home to do some more research, all he did was provide me with his card and his number to contact him if I needed more information.

Upon picking up the new truck Mitch took a photograph of me and my girlfriend beside the new truck as momentum of the sale and sent it to my cell phone the next day, it was a small gesture but really made us feel part of the Kitchener Ford Family.

By the end of my purchase I considered Mitch a Friend, as he was even doing some friendly joking about my ankle, which I had broken a few days earlier. Mitch James is one of the few cars salesmen I would highly recommend and actually enjoyed purchasing a vehicle from and would return to in a second. I wouldn’t even consider trying to purchase a vehicle from another man.

Jordan S.

It was great, & the service & presentation was just super. Cam never put any pressure on us. He’s a great sales man, wish that there would be more like him.

Claude J.

Great establishment. The sales end of things are top shelf. Dealt with Mitch James while buying a new vehicle. He was knowledgeable and up-front during my dealings with him. He appeared to be there when needed, even if it meant staying a lot later or earlier than normal.

Happy with the vehicle as well. I will and have recommended this place for people looking for a new or replacement vehicle, it’s definitely worthy of some consideration!

Adam M.

John Morrisey was a courteous and professional salesman!! When they didn’t have the exact vehicle I was looking for, he had someone find one at an auction.

There were some difficulties in the time frame from original deposit to actually getting the financing to them for payment… They were patient and helpful through the entire process.

Much Thanks, will definitely be back!!!

Dan G.


terry c.

Amazing dealership! Staff was friendly and easy to work with (no pressure at all). Dealership has come a long way! I’d recommend highly for a car purchasing experience you can feel good about. Thanks Kitchener Ford:)

J.D. C.

I must say, it was worth the drive to Kitchener, and let me tell you why. After two previous negative experiences of “pushiness” and “lack of effort” at two other dealerships, that I care not to mention, I was astounded by Kitchener Fords relaxed ways. At no point did I feel pressured, the staff was EXTREMELY well informed, and it was honestly just a pleasant experience. It was as if I was being a car from a trusted friend. I was slightly hesitatant on purchasing a car as it was going to be one of my first large investments, but my anxiety levels were no where close to what they had been at previous “not so great” dealerships. Never have I been told, “go home and think about it, as this is a huge decision. You have my contact number and card, but I’m sure I will see you again”. That is what this delightment Ford sales agent said. I was honestly amazed she did not push and push and push. She could see I was nervous and hesitant and she made me feel comfortable. And guess what…. I did see see her again. I came home and had no doubts that when I left, that I would purchase my next car from her. I actually contemplated walking back into Ford once I had left the first time, just to thank her for an honestly stress free environment and stress free “car talk”. So, THANK YOU!!! THANK YOU Melinda! And you were right, the car IS AWESOME ! ! !

Colin M.

I bought my first F150 in January from Kitchener Ford. The entire staff was fantasic and made the whole experience a real pleasure. Special thanks to Pat for dealing with all the paperwork and Mitch for the patience he had and the extra effort with the back hard cover. Ps. The eco-boost is the real deal, wouldn’t give up my lariat for anything!

Leigh K.

Recently bought a new Ford Focus from Kitchener Ford. We had Mitch James helping us out, and we were not disappointed. The first day we went to browse at cars, it turns out that the dealership was just closing down for the night. Mitch was already in the parking lot ready to leave, and took the time to come back in with my wife and I, and show us some options, and even go out on a test drive. We appreciate that its about making the sale, but he really did more then that, and we won’t forget it.

Thanks to Mitch and everyone at Kitchener Ford who helped make things go as smooth as possible.

Kevin M.

Very friendly staff not pushy they know what there talking about they explain everything very well and they treat you very well so hats off to Kitchener Ford.

John B.

I had an amazing time at Kitchener Ford! Mitch was super awesome, very knowledgeable, helpful and above all NOT pushy! I’ve told all my family and friends all about my experience. Thank you Mitch James and Kitchener .Ford for convincing me to always have a Ford in my driveway!

Sarah M.

Best staff ever! I brought my car in to get an oil change/serviced last month and what a great experience it was. Everyone was so friendly and willing to help. They definitely made sure I was taken care of, a lovely lady even made me a coffee! The technicians were very professional and they took the time to explain what needed to be done to my car.

I would definitely recommend this dealership and will take my vehicles there for all of my service needs. Look no further if you want a dealership that takes care of your car needs!

Lisa R

My experience with Kitchener Ford was wonderful! Melinda was fantastic, she listened to my needs and understood them! She didn’t try to push me into anything and always made me feel very comfortable. She helped me choose the right vehicle and made sure I was comfortable with the payments. She answered all my questions and addressed all my concerns. I would definitely recommend anyone to visit Kitchener Ford if they are in the market for a new vehicle and I will definitely be returning when I need to purchase again!

Thank you Melinda and the rest of the staff at Kitchener Ford!

Morgan M.

Awesome sales service with Mitch he hand picked the perfect car for me. Also amazing service with finance lady Pat, made me feel very comfortable and aware. Recommending Kitchener Ford 100%

Annette B.

We recently needed to upgrade to a larger vehicle and traded in my Fiesta for an Escape at Kitchener Ford. Mitch was such a pleasure to work with, and ensured all of our needs were met when looking for our new vehicle. We have had nothing but great experiences with Ford over the years, and will be sure to visit this particular location for all of our cars in the future. Thank you Mitch!

Caramie B.

My recent experience with Kitchener Ford was pretty awesome, Melinda took care of me and ensured that I got something that I loved. Having my mind set on a Fusion, she made it all work out in the end for me and I couldn’t be happier, thank you so much. Armando hooked me up with a beautiful loaded 2013 Fusion SE and taught me all I needed to know. I am enjoying every minute I spend driving my Fusion, even go driving for no reason ;). If your looking for a new vehicle Kitchener Ford is the place to be :)

Tammy W.